[email protected] One Za'abeel Tower, Za'abeel 1, Dubai, UAE
Mon – Fri: 9AM – 5PM
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Home / Responsible Lending

Responsible lending

We want every loan we make to help, not harm. These are our commitments to you.

Affordability first

We assess every application carefully and only lend where we believe repayments are affordable and sustainable for the borrower.

Clear information

Rates, fees, total cost and repayment schedule are set out in plain language in your written offer before you commit.

Support when it's needed

If your circumstances change, talk to us early. We'll work with you to find a realistic way forward.

Complaints

If something goes wrong

We aim to get things right first time, but if you're unhappy with our service, please tell us so we can put it right.

  • Email [email protected] with "Complaint" in the subject line
  • We'll acknowledge your complaint promptly
  • A senior team member will investigate and respond in writing
Fraud awareness

Protect yourself from loan scams

Fraudsters sometimes pretend to be lenders. Be cautious if anyone claiming to represent Glenn Hill:

  • Contacts you from an email address not ending in @glennhill.com
  • Asks you to pay money into a personal account
  • Requests payment in gift cards
  • Pressures you to act immediately

If in doubt, contact us directly through this website before doing anything.